You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
10 months ago

Not getting notifications when tagged in comments

I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notificat...
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  • Walter's avatar
    Walter
    10 months ago

    I see, thanks for the additional information, Jessica.

     

    We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Sorry to hear about this, Jessica_Joy.

 

If you open the comments on a file and then click on the "..." (ellipsis) icon, you should see an "unsubscribe" option.

 

Can you unsubscribe and then subscribe again, to see if that makes a difference?

 

Keep me posted.

  • Jessica_Joy's avatar
    Jessica_Joy
    Explorer | Level 4
    10 months ago

    Thank you, Hannah -

     

    I followed your instructions. I opened a file, selected the ellipsis in the comments area, and saw that I had the option to "subscribe". However, I checked several other files, and for each one it appears that I am unsubscribed.

     

    I clicked on several of the files I am waiting for comments on, saw that there were comments, that I was tagged, but that I am not getting notifications. All of these files also had an option for me to "subscribe". I did so, but I need to make this change globally. And other ideas?

     

    Thank you so much for your help!

    Jessica

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Jessica_Joy, I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file. 

       

      However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file.

       

      Can you confirm that the people that tagged you, used your name/email directly on the comment of the file?

      • Jessica_Joy's avatar
        Jessica_Joy
        Explorer | Level 4
        10 months ago

        Hello Megan,

         

        Thank you so much for your reply.  Yes, I can confirm that in every case I am mentioned - using the "@" sign and the correct moniker.

         

        Any other ideas?

        Jessica

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