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sam631's avatar
sam631
New member | Level 2
2 years ago

Need to change my email and find my paid subscription

I need to contact the support team by email but the contact support page is telling me I need a paid subscription. I have a paid subscription. The login profile also states I have 2G storage but I ha...
Account Settings
Error Messages
Multiple Accounts
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey sam631, sorry to hear you're having issues with this.

 

The error you're getting means that there's already a Dropbox account associated with that email address. Have you tried logging in instead of creating a new account using the email address in question?

 

Let us know of any updates!

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