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Forum Discussion
Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remov...
Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:
- Having a UI button that does nothing - It's expected
- Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
- Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected
im serious😵
Jay
Dropbox Staff
Dropbox StaffHi VIP1, thanks for posting today!
Could you try switching browsers and then removing the devices to see if this helps?
Keep me posted!
Hi Jay,
Thank you for your prompt response.
I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢
- Jay
Could you attach a screenshot showing your devices page, and the error you're getting when removing them?
I have only green text message with text "Host dismissed". Same behavior on mobile as well
- Jay
Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there?
The steps to do this on Chrome are Shift+Command+R.
