You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

V1teo's avatar
V1teo
New member | Level 2
10 months ago

I'm not receiving the email to verify my account, any help?

Hi I can't receive a verification email. I've requested multiple times.  I have added no-reply@dropbox.com to my contacts.   Please help.   Vincent 
Account Access
Account Settings
  • Megan's avatar
    Megan
    10 months ago

    Hey V1teo, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey V1teo, I hope you're doing well!

 

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

 

Keep me posted!

  • V1teo's avatar
    V1teo
    New member | Level 2
    10 months ago

    Hi Megan

     

    Perfect, thank you I changed browser and it worked. 

     

    Also I have paid for a dropbox plus annual  subscription via the Itunes app, but it's not showing on my account?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey V1teo, awesome news! 

       

      We're one issue down.

       

      As for your subscriptions: have you tried restoring your purchases by any chance?

      • V1teo's avatar
        V1teo
        New member | Level 2
        10 months ago

        Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!