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Pansygirl's avatar
Pansygirl
Explorer | Level 3
10 months ago

I'm getting a 400 error when trying to switch between my paired accounts on the web.

After getting a new pc I can’t get logged into my personal Dropbox, only business. I get this error. I have tried multiple browsers and incognito but continue to get this error.
Account Settings
dropbox business
Error Messages
Multiple Accounts
Web
Pansygirl's avatar
Pansygirl
Explorer | Level 3
10 months ago
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I go to dropbox (either app or online) and put my email address and password in.  I then get this error.  I've tried private and multiple browsers.  If I select forgot password it sends me link to my email to reset so my account is there but I can't access it.

 

Pansygirl's avatar
Pansygirl
Explorer | Level 3
10 months ago
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I have tried resetting my password also but no luck.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago
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    Hey Pansygirl, do you have any active devices where your personal account is linked to, by any chance? 

    • Pansygirl's avatar
      Pansygirl
      Explorer | Level 3
      10 months ago
      Copy Link
      Unfortunately no. I’m getting stressed I’ll not be able to retrieve photos.

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I get this error. I have tried multiple browsers and incognito but continue to get this error. ","body@stringLength":"184","rawBody":"

After getting a new pc I can’t get logged into my personal Dropbox, only business. I get this error. I have tried multiple browsers and incognito but continue to get this error.

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I have tried resetting my password also but no luck.

","body@stringLength":"59","rawBody":"

I have tried resetting my password also but no luck.

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I go to dropbox (either app or online) and put my email address and password in.  I then get this error.  I've tried private and multiple browsers.  If I select forgot password it sends me link to my email to reset so my account is there but I can't access it.

 

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I go to dropbox (either app or online) and put my email address and password in.  I then get this error.  I've tried private and multiple browsers.  If I select forgot password it sends me link to my email to reset so my account is there but I can't access it.

 

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I'm getting a 400 error when trying to switch between my paired accounts on the web.","moderationData":{"__ref":"ModerationData:moderation_data:772336"},"body":"

Hey Pansygirl, do you have any active devices where your personal account is linked to, by any chance? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2024-05-21T22:16:21.134-07:00","lastPublishTime":"2024-05-21T22:16:21.134-07:00","metrics":{"__typename":"MessageMetrics","views":708},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:772295/message:772336","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc3MjQ2OCw3NzI0Njg","node":{"__ref":"ForumReplyMessage:message:772468"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"412","rawBody":"

Hey , do you have any active devices where your personal account is linked to, by any chance? 

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I’m getting stressed I’ll not be able to retrieve photos.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-22T08:15:41.768-07:00","lastPublishTime":"2024-05-22T08:15:41.768-07:00","metrics":{"__typename":"MessageMetrics","views":647},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:772295/message:772468","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"75","rawBody":"Unfortunately no. 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