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jrogers1's avatar
jrogers1
New member | Level 1
9 days ago

I verified my email but it doesn't register as verified

I'm trying to share a folder through a link. It wants me to verify my email address. I've verified my email by clicking the link it sends me about 10 times now, but it still doesn't register as verif...
Account Settings
emails
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey jrogers1, thanks for bringing this to our attention.

Can you try logging in to your account from a different browser, to see if your email still looks unverified?

If so, try to verify it from that other browser and let us know if it makes any difference.

Thanks in advance.

  • sistergurlbaby2024's avatar
    sistergurlbaby2024
    New member | Level 1
    5 days ago

    similar problem.  Dropbox sends me a verification code when I try to update my password, but when I input the verification code I get an error message saying this is the wrong verification code and to please try again.  Maddening!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 days ago

      Hey sistergurlbaby2024, let's jump right into this!

      I'd be happy to send you an email in order for us to have a closer look into this.

      Are you okay with that? 

      Let me know!

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