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Forum Discussion

mak291's avatar
mak291
Explorer | Level 4
6 years ago

I lost my Dropbox account because I lost my email!

Dropbox is a good service but he has a HORRIBLE SUPPORT! As I'm talking to robots and not humain being! I try to recover my losted DROPBOX account since 8 MONTHS (YES 8 MONTHS WITH THIS HORRIBLE SUPP...
Account Settings
  • Lusil's avatar
    Lusil
    6 years ago
    Hi there mak291, I’m sorry to hear about your experience. 
     
    At first, I wanted to mention that, in general, as with many online services, you must have an active email address in order to create a Dropbox account. Similarly, Dropbox also requires you to have access to this email address to change account settings, as it allows us to protect your account against unauthorized access.
     
    Additionally, you mention that your email address was initially hacked, in which case I’d recommend contacting your email service provider as they’ll be able to look into this.
     
    However, I do understand how important this is for you and due to account-specific info required on this matter, we’d have to continue via email. As such, I was able to locate your ongoing communication with a member of my team reviewing this for you and have passed your comments along. As soon as they have more details on this, they’ll get back to you.
     
    Thanks in advance for your patience and cooperation!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there mak291, I’m sorry to hear about your experience. 
 
At first, I wanted to mention that, in general, as with many online services, you must have an active email address in order to create a Dropbox account. Similarly, Dropbox also requires you to have access to this email address to change account settings, as it allows us to protect your account against unauthorized access.
 
Additionally, you mention that your email address was initially hacked, in which case I’d recommend contacting your email service provider as they’ll be able to look into this.
 
However, I do understand how important this is for you and due to account-specific info required on this matter, we’d have to continue via email. As such, I was able to locate your ongoing communication with a member of my team reviewing this for you and have passed your comments along. As soon as they have more details on this, they’ll get back to you.
 
Thanks in advance for your patience and cooperation!
mak291's avatar
mak291
Explorer | Level 4
6 years ago

I don't understand if you in Dropbox support humain or no, or if you read your costumers message fully or no! Do you read my message Lusil? My email provider is Gmail! and there is no way I can talk to them nor prove to them my account is hacked, because simply someone know my password somehow, he get my account, he add two step verification and bye bye my account! Do you think you guys that I wait 8 months fighting with your support to come and tell me that you should check with your email provider? I DO EVERYTHING! ABSOLUTELY! I CAN GIVE YOU A DETAILS STEPS OF ALL THE FIGHTS I DID TO TRY getting back my accounts!

Horribile support (after the non support of Google)! Waiting for a reply from a supervisor!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey again mak291, 
     
    I understand how important this is but I’m afraid there’s not much troubleshooting that we can do nor carry out an investigation on this, as this is a public platform and account-sensitive information is necessary to further assist. 
     
    Please rest assured that I have passed your comments along to my colleague reviewing this for you and they’ll do their best to assist you. 
    • mak291's avatar
      mak291
      Explorer | Level 4
      6 years ago

      Lusil Okay, I am waiting your help! HOPEFULY! and I hope this is not take too much time because as said before, all my HARD WORK in my study is in a critical situation! 

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        6 years ago

        Hi mak291,

        You mention that You have access to the Dropbox account still. May be better solution could be a new account (using new email of course) in Dropbox or another service. After that, You can transfer all Your data to the new account (wherever it is) and clear all information from the old one. For example pCloud provide automated transfer from another cloud services (including Dropbox) and all transfer can happen almost automatically (in just few clicks), data size independent.

        If You have problem don't rely on somebody else, solve the problem yourself! :wink: :grinning:

        Good luck!

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