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Forum Discussion
I can't access my Dropbox files, as I keep being asked to verify my email address.
HELP!!!! I set up a Dropbox account in 2012 with my school email address (not a school group account). I can log in, but I cannot see my files because I cannot verify the account address. When I try to change my email address, I receive an error message. I just want to see my pictures from Italy!!!!
Mid-February of 2024. I had no problem accessing my files until I purchased a new computer. When I installed the Dropbox app yesterday, I could log in, but I was prompted to verify my email address. When I requested verification be sent to a different address, I got an error code.
- Nancy
Dropbox Staff
Hey AmyP2019. The verification applies for the email address that’s currently linked to your Dropbox account, so it can’t be routed to a different email address.
However, can you send me a full screenshot of what you see when trying to access your Dropbox files? If there’s any personal info, please make sure to mask it first.
Finally, you mention having this issue when using the Dropbox app. Can you access your files online instead?
