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Forum Discussion
I can´t access my account, because the email isn´t mine any more
I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. All the baby photos of my children are in there, so I really need to acce...
Rich
Super User II
Super User II
Viglundsdottir wrote:
I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. ... How can I access my old account?
Unfortunately, without access to the email address, you won't be able to gain access to the account. Access to the email address is the only verification that Dropbox will accept. Your best best is to contact the new owner of the email address, or the email administrator, and explain the situation. Perhaps you can get the address back, or they can forward you any reset information sent to it.
Thank you, I’m trying to get access to my old email account. No luck so far
- Mark
Without access to it there is no way of getting in to the email 😞
Would they possibly send you the password reset if you requested it?
I have the same problem - my email is not existing anymore as it was from my ex-company. I, unfortunately, run a subscription there which I can now not cancel neither can I log in... I pay the subscription privately. What can I do? Dropbox support is not answering me.
- Hannah
Dropbox Staff
Hey Mattinna, thanks for the nudge here and sorry to see you're having trouble.
When you say that Dropbox support is not answering you, do you mean that you submitted a help request and didn't receive a reply?
Can you please give me the ticket number for this communication, so I can look it up in our system?
If you don't have a ticket number, perhaps your email wasn't properly sent.
But if that's the case, let me know and I can reach out to you via email.
