where can i find the Live chat on my account??

If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you. https://www.dropbox.com/support

How can I access live chat for support?

Rich
Super User II
7 years ago
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

https://www.dropbox.com/support
- Mark
  Super User II
  7 years ago
  Or you can get it if you are a Professional user: https://www.dropbox.com/plans?trigger=nr
- RRocco
  New member | Level 2
  7 years ago
  No...what does it mean....if it's available to you? Why wouldn't it be?
  - Mark
    Super User II
    7 years ago
    Only certain paying account levels have access to online chat. And within Business accounts only Team Admins do.
    
    If you are not an Admin you need to speak to them for assistance or log a ticket.
- jon15
  New member | Level 2
  6 years ago
  I cannot seem to renew my account. Can you help me
elvis1991
New member | Level 2
5 years ago
i need customer support chatt link to chatt with them,i want to delete my account.
- Rich
  Super User II
  5 years ago
  elvis1991 wrote:
  
  i need customer support chatt link to chatt with them,i want to delete my account.
  
  The support options that are available to you can be found on the Support page. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the following help article:
  
  https://help.dropbox.com/accounts-billing/create-delete/delete-account
amal ms
Explorer | Level 3
5 years ago
is all my documents backe up every month
- Jay
  Dropbox Staff
  5 years ago
  Hi amal ms, are you asking if the Dropbox desktop application is backing up your files to the Dropbox site?
  
  Does it show up as syncing, or up to date when you hover over the Dropbox icon?
  
  If I'm misunderstanding something, please let me know more details so I can assist!
Joan T.
New member | Level 2
4 years ago
have i reached live chat? I just upgraded to trial version of Professional and need help
- Walter
  Dropbox Staff
  4 years ago
  Hey there Joan T., thanks for joining the discussion here.
  
  Our Community is not to be confused with the live chat option you may get when contacting our Support team directly.
  
  That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise further.
  
  Thanks so much!
bilal qureshi
New member | Level 2
4 years ago
i want my old account back please
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