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Mark77's avatar
Mark77
New member | Level 2
6 hours ago

Email lost and NO SUPPORT FROM DROPBOX

My wife has lost access to the email she set up her dropbox account with.  Since accessing her account 2FA was introduced.  Guess what?  Upon trying to sign in she can't get access to the code in order to get to the account and change her email.  AND DROPBOX SUPPORT IS BEYOND BAD---THERE LITERALLY IS NOW WAY TO CONTACT ANYONE FOR SUPPORT, AND ALL THE INSTRUCTIONS ARE TO "SIGN INTO YOUR ACCOUNT AND CHANGE THE PRIMARY EMAIL" (THANKS).  So I am trying to figure this out.  Is there a solution here?  Is there even a way to cancel the account without actually reporting this as a fraud to the credit card company?  Any help welcome

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