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JavierMatos's avatar
JavierMatos
New member | Level 2
8 years ago

Dropbox Login Not Working in Google Chrome

Hi,

 

Since yesterday I could not log in using Google Chrome, however I can access it using Internet Explorer from the same desktop.  Its look like the "Sign In" buttom is disabled in Google Chrome but not in Internet Explorer.

 

What can I do?

 

JavierMatos

Account Settings
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey Trophies - sorry to hear that!

     

    Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. 

     

    Let me know what you find and we'll take it from there. Thank you!

     

     

  • Trophies's avatar
    Trophies
    New member | Level 2
    7 years ago

    Hi Xaier. I was wondering if you had any success with your sign in. I am still trying and just keep getting www.dropbox.com/h which has no sign in at all on this webpage.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey Trophies - sorry to hear that!

       

      Does this persist on other browsers? Are you by any chance already logged into your Dropbox account? If so, try finding your avatar on the top right corner and you'll be able to see if that is the case. 

       

      Let me know what you find and we'll take it from there. Thank you!

       

       

      • Trophies's avatar
        Trophies
        New member | Level 2
        7 years ago

        Hi Walt

        I can get to my dropbox in Microsoft Edge ok, but not in Chrome.

        When I type in "www.dropbox.com" the chrome browser delivers "www.dropbox.com/h.

        This appears to be a page to get started and has no sign in facility that I can see.

        Dave

         

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Javier, 
     
    Did you update Chrome yesterday? Can you tell me what version it is? 
     
    You can also check to see if any plugins or addons may be interfering, by disabling them temporarily. 
     
    Let me know.
    Thanks!

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