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Forum Discussion
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
I need to talk to someone from Dropbox. I unlinked myself from Dropbox, because Dropbox was attached to an old email that I no longer have access to. Now II need to talk to someone from Dropbox. I unlinked myself from Dropbox, because Dropbox was attached to a old email that I no longer have access to. Now I can’t get access to all my documents in the old. Dropbox. Customer service told me to set up a new dropbox I did. How do I get all my old information out of the old dropbox into my new dropbox
- Hannah
Dropbox Staff
Sorry to see you're having this issue, angelaaltman.
When you say that you unlinked yourself from Dropbox, can you clarify what steps you followed exactly?
Do you have any devices still linked to the old account?
