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Forum Discussion
Can't login to my account and cannot reset the password; I get an error, but it goes away quickly
i have been trying to login to my account. Can't login. Can't get a call from Dropbox unless i login first and request a call. Vicious Circle and looping
Can't reset password. gets an error. B...
Hello, I wanted to login into 3 of my accounts. Sadly, I couldn't. Dropbox send me security codes, but the problem is that these emails are very old and were deleted. I made other emails with the same name and pick "send new code", but I didn't receive anything. What can I do?
- Megan
Dropbox Staff
Hi New_member, let's jump right into this!
When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article?
Let me know more, and we'll take it from there.
- Hello, Megan. My last time accessed my other Dropbox accounts was I think 3-4 weeks ago. The account, that I'm writing from right now is my main account. This is the only account that I didn't have a problem with. The problem is with the 3 other accounts. I made a mistake while I was writing my passwords, so Dropbox sent me codes for them. Codes that I haven't received, because my email accounts are old, and also deleted. After this situation, I made new emails with the same names, but again, I haven't received anything. Now, I'm going to check this article and I will let you know if the problem still exist. Thank you for the respond. 🙂
- Hello, Megan. I checked the article, but I didn't see anything I haven't done or read. I guess, I can't use them anymore, although I have these Dropbox accounts for years. I have used the same device since 2019, even though I had these accounts before buying this device. Recently, I deleted the Dropbox app for 3-4 weeks I think, and today I downloaded it. It's easy to proof that these accounts are mine, because I have mostly my pictures in all of them.
- Megan
Hi New_member, would it be okay for me to reach out via email, in order for us to have a closer look into this together?
