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dracen658's avatar
dracen658
Helpful | Level 5
3 years ago

Can't login on my PocketBook

Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey customer - have you ensured that your device meets the minimum requirements per this page? 

customer's avatar
customer
New member | Level 2
9 months ago
The thing is, the dropbox app on the pocketbook is pre-installed. It seems to function properly. When opening the app, I am directed to the DropBox website to login but nothing is displayed on the DropBox website. The webpage is totally blank, while I should be able to log in!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    In that case, you can try another browser or even reaching out to Pocketbook's support for further assistance customer 

     

    Let us know of any updates!

    • Noxelion's avatar
      Noxelion
      New member | Level 2
      2 months ago

      I just saw this issue on a newly bought PocketBook InkPad Lite. Going to the Settings, installing the latest update and restarting the device (by holding the power button for > 12s) solved the issue of the infinite spinning wheel being shown when attempting to sign in.

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