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dracen658's avatar
dracen658
Helpful | Level 5
4 years ago

Can't login on my PocketBook

Hi I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password. PB641 YTD908000018002000A4 74:ee:2a:d8:4b:...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey customer - have you ensured that your device meets the minimum requirements per this page? 

customer's avatar
customer
New member | Level 2
10 months ago
The thing is, the dropbox app on the pocketbook is pre-installed. It seems to function properly. When opening the app, I am directed to the DropBox website to login but nothing is displayed on the DropBox website. The webpage is totally blank, while I should be able to log in!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    In that case, you can try another browser or even reaching out to Pocketbook's support for further assistance customer 

     

    Let us know of any updates!

    • Noxelion's avatar
      Noxelion
      New member | Level 2
      3 months ago

      I just saw this issue on a newly bought PocketBook InkPad Lite. Going to the Settings, installing the latest update and restarting the device (by holding the power button for > 12s) solved the issue of the infinite spinning wheel being shown when attempting to sign in.

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