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Forum Discussion

james74's avatar
james74
New member | Level 2
4 years ago

Can I recover a deleted account?

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]  
Account Access
Account Settings
Create or delete account
Restore
  • Rich's avatar
    Rich
    3 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

gpantelios7's avatar
gpantelios7
New member | Level 2

Hello,

 

I deleted by mistake my personal drobox account, Can i recocer it?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gpantelios7, sorry to hear about that! 

 

If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. 

 

I hope this clarifies!

  • gpantelios7's avatar
    gpantelios7
    New member | Level 2
    2 years ago

    Hello Megan,

     

    How can I recover my files from the deleted account?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi gpantelios7, I'm afraid this wouldn't be possible. 

      • Xavier Beaulieu's avatar
        Xavier Beaulieu
        New member | Level 2
        2 years ago

        I had a personal account, then i joined a business team. Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account. My email disappeared, all my folders disappeared.

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