We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Your Dropbox Business team has been downgraded and files have stopped syncing
Hi,
I received an email that our Dropbox Business account was downgraded 3 days ago, and your team files stopped syncing. To keep using Dropbox Business and resume syncing, contact your admin. (we tried this but in one account but its showing different admin)
Can someone help me with this, as I have 3 different folders which have 3 different owners/ admin, but when one of the admin cancelled his subscription, then we received this email for all account.
need to solve this ASAP please.
Thanks!
- Megan
Dropbox Staff
Hi JC_2023May, I hope you're doing well!
Based on what you described, it sounds like you're part of a Business team, and your account has been temporarily put on-hold. Here is how this can happen.
Now, provided this is the case you would need to contact the admin of the team, in order for them to re-upgrade, or you could also choose to leave your Team.
Keep in mind, that what you mentioned about folders, and the owners there is different, than who the admin of the team is. The owner of a folder, doesn't mean that they are also the owner and admin of a Team.
I hope this clarifies!
One Owner - set up the shared folder ( business account- still active)
but we received the same email that its stop syncing cox of downgrade.
- Megan
Hi JC_2023May, can you clarify your account's plan right now?
Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please?
