Hey JujuT, sorry for the delay, I was looking at this internally.
\n\n
Do you still face the same issue on your end, with these emails?
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For the past month I have been receiving emails from drop box that payment cannot be processed. Very confusing process. They certainly don’t make it easy to leave.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"190","kudosSumWeight":2,"postTime":"2023-12-31T17:49:17.851-08:00","lastPublishTime":"2023-12-31T17:49:17.851-08:00","metrics":{"__typename":"MessageMetrics","views":5755},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738620/message:740182","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc0MDE4Myw3NDAxODM","node":{"__ref":"ForumReplyMessage:message:740183"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc0MDE4Myw3NDQxMTY","node":{"__ref":"ForumReplyMessage:message:744116"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:740183":{"__typename":"ModerationData","id":"moderation_data:740183","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1446775":{"__typename":"User","id":"user:1446775","uid":1446775,"login":"Nancy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1446775"},"ForumReplyMessage:message:740183":{"__typename":"ForumReplyMessage","uid":740183,"id":"message:740183","revisionNum":1,"author":{"__ref":"User:user:1784062"},"readOnly":false,"repliesCount":7,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:740182"},"conversation":{"__ref":"Conversation:conversation:738620"},"subject":"Re: Why does Dropbox keep emailing me about billing after I've downgraded?","moderationData":{"__ref":"ModerationData:moderation_data:740183"},"body":"I have done everything exactly as they say to do. I have followed the instructions to the “t.” The answer given by the Dropbox rep doesn’t hold water; Apple has notified other subscriptions ending in December in the same week as Dropbox; no issue with those vendors. But here we are at or near 14 days after the renew lapsed, over 30 days since I canceled the subscription, and I’m still getting emails. I’m sure Apple updates subscription information more than every 45 days. Seems Dropbox is simply trying to harass me into re-subscribing. It’s just bad business practice whatever it is.
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\n\n
If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":0,"repliesCount":6,"postTime":"2024-01-03T04:11:57.471-08:00","lastPublishTime":"2024-01-03T04:11:57.471-08:00","metrics":{"__typename":"MessageMetrics","views":5668},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738620/message:740576","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:744116":{"__typename":"ModerationData","id":"moderation_data:744116","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:744116":{"__typename":"ForumReplyMessage","uid":744116,"id":"message:744116","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:740182"},"conversation":{"__ref":"Conversation:conversation:738620"},"subject":"Re: Why does Dropbox keep emailing me about billing after I've downgraded?","moderationData":{"__ref":"ModerationData:moderation_data:744116"},"body":"Hey all!
\n\n
I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this.
\n\n
Thank you so much!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":1,"postTime":"2024-01-17T03:40:54.958-08:00","lastPublishTime":"2024-01-17T03:40:54.958-08:00","metrics":{"__typename":"MessageMetrics","views":2141},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738620/message:744116","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc0NzIyNSw3NDcyMjU","node":{"__ref":"ForumReplyMessage:message:747225"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:747225":{"__typename":"ModerationData","id":"moderation_data:747225","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:747225":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1793945"},"id":"message:747225","revisionNum":1,"uid":747225,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:744116"},"conversation":{"__ref":"Conversation:conversation:738620"},"subject":"Re: Why does Dropbox keep emailing me about billing after I've downgraded?","moderationData":{"__ref":"ModerationData:moderation_data:747225"},"body":"Now our personal information has been stolen. What is it you guys do again? 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I am starting to perceive the daily emails of “Your payment cannot be completed” (after I legitimately downgraded using the prescribed process) as quite agressive,","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"187","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-01-06T03:01:15.383-08:00","lastPublishTime":"2024-01-06T03:01:15.383-08:00","metrics":{"__typename":"MessageMetrics","views":5484},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:738620/message:741537","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1793751":{"__typename":"User","id":"user:1793751","uid":1793751,"login":"plsdeletemyaccount","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-13T02:18:30.361-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1793751"},"ModerationData:moderation_data:743189":{"__typename":"ModerationData","id":"moderation_data:743189","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:743189":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1793751"},"id":"message:743189","revisionNum":1,"uid":743189,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:738620"},"conversation":{"__ref":"Conversation:conversation:738620"},"subject":"Re: Why does Dropbox keep emailing me about billing after I've downgraded?","moderationData":{"__ref":"ModerationData:moderation_data:743189"},"body":"yup same here, can't even delete my account due to this problem...
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