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Forum Discussion
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have ...
Hi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
Jay
Dropbox Staff
Dropbox StaffHi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
Hi, I have the same issue! I canceled my subscription over a month ago and now I’ve been getting emails regarding the billing details twice per day. What can I do about it?
- That’s absolute garbage. Both App Stores have web hooks that can sense these events. I know that because I’ve built them for several companies (both in the cloud and in mobile). In other words, the software isn’t doing its job. Perhaps that’s why only 2% of your accounts convert to paid service. Drop ox is a SaaS. Literally the entire value of the service is defined by whether the software is good or not. Dropbox is not.
- Hey look at that! 3 more emails just for making this post. I will never use this service again.
- Hi Jay,
I have the same issue and and cancelled it two months ago and still getting the email as below.
We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.
If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.
To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.
