We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jacek_P's avatar
Jacek_P
New member | Level 2
9 months ago

Where can I locate the tax residence certificate for my account?

Hi, until the end of last year I used a paid license for the team. Please let me know where I can download the Dropbox International Unlimited Company tax residence certificate?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Jacek_P, how are you today?

     

    I'd recommend contacting the support team with the transaction ID located in the invoice.

     

    You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

     

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

     

    Thanks a bunch!

    • Jacek_P's avatar
      Jacek_P
      New member | Level 2

      Hi,
      thank you very much for your reply.

      Ticket #23351320

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Awesome, thanks for that Jacek_P!

         

        I've responded back to you, I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!