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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions.
There are also many important files which are not on my PC anymore and I should download them.
Once I've done it, will I have a certain time to download everything?
Or will all the files remain available for downloading?
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
- Daphne
Dropbox Staff
Thanks for reaching out to us here alessio b.5!
When you cancel your subscription, your files will stay safe within your account online.
If you're over your space limit and use the desktop app, your files won't be able to sync and no edits to your files will be able to be saved to your account.
However, you will still have full access to your files and you'll be able to download them directly from the website.
I hope this helps, let me know if you have any other questions!
- So I can keep all the files without paying anything? Even if they're over space of unpaying version?
"Will not sync": What does that mean in concrete terms?- Daphne
That's right alessio b.5, your files won't be deleted from your account.
In terms of syncing, the desktop app won't be able to sync your files when you're over your space limit.
This means that if you make any edits to the local copies on your computer's Dropbox folder, they won't be saved to your account online.
You'll only be able to view and download your files from online unless you remove enough data to put you back under the space limit.
Keep me posted with any other questions you have about this!
First off I was checking on pricing and sizes of drop boxes. I was curious about if you cancel your account what happens to everything that is stored in the cloud. What are the assurances that everything will be securely erased when you cancel? Then upon looking around I noticed that there isn't anyway to contact DropBox itself. There is a chat bot and the community. Why would I want to hire a company that I cannot get in touch with? Looking for answers. Thank you.
Gary
- Mark
Super User II
If you are a paying user you (rightly) can contact support for assistance. Free users, however, do not have that option.
Stopping payments does not stop/remove files and folders. However, cancelling and closing the account DOES - note that its permanent and so if you do so you cannot restore lost files later.
I no longer want to use Dropbox. How do I make sure that none of my folders/files are deleted from my PC when I discontinue?
If I understand how Dropbox works currently everything is on the Cloud for backup but will I lose my folders/files from my hard drive or will they still be accessible to me. My husband is extremely upset that certain files transferred to Dropbox and didn't stay private.
Help!
- MeganHey driemer5981, thank you for posting your question here.
Provided that your account is ever downgraded, Dropbox will not delete any of your files.
If you're over your storage quota when your subscription expires, you simply won't be able to sync your files but they'll remain accessible through the Dropbox website.
Don't hesitate to get back to us if anything comes up.Megan,
You are obviously paid by Dropbox, in you "Staff" position. Please be HONEST! If you go over the limit your Dropbox account is closed and your files are NOT deleted but held HOSTAGE by Dropbox until you pay for a subscription. I am over the limit and cannot download my files as they have been BLOCKED by Dropbox, unless I pay the RANSOM.
what will happen to my data ,if i don,t pay dropbox after few months ? Will it be deleted simultaneously or what can happen ?
I have not bought the dropbox plan but I got 100 gb FREE with my acer laptop. PLS HELPREGARDS
If you dont pay for a subscription you have about 6 GB free with dropbox. Well at least I do. But if for instance, you were paying for the monthly or yearly subscription of personal plus, which is 2TB but then later on decided to cancel it. What would happen to all the files if you have now stored and saved more than the pre subscription quota of 6GB. Does it
a) Just remain as it is with the inability to store any more pictures and files, or
B) Does it delete those extra files and pictures that are not able to fit in the free 6GB quota that you had before
Hope this q makes sense
Thanks in advance
It is difficult to try and recover your files when you go over the limit. The moderators make it seem so simple but everyway I try, the downloaded files from my Dropbox are not full size.
The solutions are convoluted and for someone in their early 90's, the process is much more difficult than needed. They are protecting (and blocking) the copying of file to an external drive. I also had several of my children sharing and that complicates the issue. It seems as if the Dropbox is set up as a trap to make it difficult to simply move all the files in the Dropbox to an external drive. I have looked for several days and nothing "cut and dry" about the process.
I have run out of Dropbox memory and want to deactivate it but am worried that I will lose my files if I do this. How can I ensure my files are safe on my local computer and deactivate Dropbox?
- Megan
Hi SarahJEM, how are you today?
Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops.
You might want to make sure, that the files you have on the app or any changes you've made, have been synced online.
If you have any questions, let me know.
Thanks for the reply. I have run out of memory and can see that the files that are on there are not deleted but want to be sure that for every file on Dropbox, it isn't held only on Dropbox and if I deactivate Dropbox, I won't los files on my computer
I used to pay the fee monthly through my credit card, but as my credit card epired and I forgot to change my payment details, so now, my subscription expired and I cannot see any files in my account........if my files appeard again if I renew my subscription?
Hope someone can help me, thanks.
- Rich
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
Thats a lie - I cancelled my subscription.
Although they tell you that you can still access all your files... You can't.
I have about 40GB that I can't access in the 'shared section'.
Download everything before you cancel.
Hello,
If I cancel my DB plus subscription, will it revert to the original storage I had gained before I upgraded? Or the default storage for a free account?
- Fiona
Hi Linou_Petit. Welcome to our Community. :grin:
I merged your topic in this discussion, where you will find all the information you need about what happens after you downgrade.
Specifically for the free space you might have earned, referrals count for 500MB each on a Basic account. While on a Dropbox Plus account they count as 1GB each.
Let us know if you have any more questions!
Necessary is to take back up important file and If possible to take discounted subscription
Does subscription cancellation means I will have to download all material I have uploaded on Dropbox? Or does it mean that I can keep my account with the files already uploaded?
- Rich
Cancellation only prevents your subscription from auto-renewing at the end of your current billing cylcle. Until that time, you will retain all account benefits. Once your subscription has run out, your files will not be deleted, but you won't be able to modify or add new content if you're over your storage quota.
If you delete your account, all data within it is also deleted.
what will happen to my data stored in drop box once my subscription ends and i dont buy any subscription.
Will i be able to access those files from anywhere?
- MeganHi Syed Manan, I hope you're doing well!
I've merged your question into this post, since it echoes what others have expressed.
Feel free to take a look at what has been suggested, and let me know if you have any questions.
Cheers.
Thanks for the response, but I am still not sure what I can do to retrieve those files . This appears to be someone else's question. How do I get MY files back? Thank you
JoAnna
