What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
I used to pay the fee monthly through my credit card, but as my credit card epired and I forgot to change my payment details, so now, my subscription expired and I cannot see any files in my account........if my files appeard again if I renew my subscription?
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
And I also cannot login the dropbox app on my phone too.
Does your account still exist? Could it be that it was deleted? Are you able to sign into the account on the Dropbox website?
If your account was deleted for some reason, your files woul dbe deleted as well, with no chance of recovery. Note that account deletion doesn't happen automatically unless the account was inactive for more than one year.
... so how cna I check what's the problem with my files?
Have you checked your Events page to see if it shows anything?
If you cancel a subscription and your account gets downgraded, there's a chance that you'll be over the available quota for the free account.
This means you won't be able to upload more files, or edit the ones you have. But you can still download them from our website or access them from a connected device.
Let me know if you have any questions!
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I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...","body@stringLength":"409","rawBody":"
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important files which are not on my PC anymore and I should download them. Once I've done it, will I have a certain time to download everything? Or will all the files remain available for downloading?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important files which are not on my PC anymore and I should download them. Once I've done it, will I have a certain time to download everything? Or will all the files remain available for downloading?
"},"Conversation:conversation:381927":{"__typename":"Conversation","id":"conversation:381927","solved":true,"topic":{"__ref":"ForumTopicMessage:message:381927"},"lastPostingActivityTime":"2024-09-24T23:21:08.594-07:00","lastPostTime":"2024-09-24T23:21:08.594-07:00","unreadReplyCount":65,"isSubscribed":false},"ModerationData:moderation_data:381927":{"__typename":"ModerationData","id":"moderation_data:381927","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:381927_4":{"__typename":"Revision","id":"revision:381927_4","lastEditTime":"2022-07-26T00:23:37.790-07:00"},"ForumReplyMessage:message:377940":{"__typename":"ForumReplyMessage","id":"message:377940","conversation":{"__ref":"Conversation:conversation:381927"},"uid":377940,"revisionNum":2,"author":{"__ref":"User:user:1230112"},"readOnly":true,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: What happens to my files when I cancel my subscription?","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:377940"},"parent":{"__ref":"ForumTopicMessage:message:381927"},"body":"
I used to pay the fee monthly through my credit card, but as my credit card epired and I forgot to change my payment details, so now, my subscription expired and I cannot see any files in my account........if my files appeard again if I renew my subscription?
\n
\n
Hope someone can help me, thanks.
","body@stringLength":"327","rawBody":"
I used to pay the fee monthly through my credit card, but as my credit card epired and I forgot to change my payment details, so now, my subscription expired and I cannot see any files in my account........if my files appeard again if I renew my subscription?
\n
\n
Hope someone can help me, thanks.
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Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
\n
If you're no longer seeing your files, something else is the cause.
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
\n
If you're no longer seeing your files, something else is the cause.
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II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"Revision:revision:377941_1":{"__typename":"Revision","id":"revision:377941_1","lastEditTime":"2019-11-11T19:13:25.047-08:00"},"ModerationData:moderation_data:377943":{"__typename":"ModerationData","id":"moderation_data:377943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:377943":{"__typename":"ForumReplyMessage","uid":377943,"id":"message:377943","revisionNum":2,"author":{"__ref":"User:user:1230112"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"AcceptedSolutionMessage:message:377941"},"conversation":{"__ref":"Conversation:conversation:381927"},"subject":"Re: What happens to my files when I cancel my subscription?","moderationData":{"__ref":"ModerationData:moderation_data:377943"},"body":"
Hi, thanks for your reply, so how cna I check what's the problem with my files? And I also cannot login the dropbox app on my phone too.
Hi, thanks for your reply, so how cna I check what's the problem with my files? And I also cannot login the dropbox app on my phone too.
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And I also cannot login the dropbox app on my phone too.
\n
\n
Does your account still exist? Could it be that it was deleted? Are you able to sign into the account on the Dropbox website?
\n
If your account was deleted for some reason, your files woul dbe deleted as well, with no chance of recovery. Note that account deletion doesn't happen automatically unless the account was inactive for more than one year.
\n
... so how cna I check what's the problem with my files?
\n
Have you checked your Events page to see if it shows anything?
And I also cannot login the dropbox app on my phone too.
\n
\n
Does your account still exist? Could it be that it was deleted? Are you able to sign into the account on the Dropbox website?
\n
If your account was deleted for some reason, your files woul dbe deleted as well, with no chance of recovery. Note that account deletion doesn't happen automatically unless the account was inactive for more than one year.
\n
... so how cna I check what's the problem with my files?
\n
Have you checked your Events page to see if it shows anything?
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I love Dropbox and am so glad to have it!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"89","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-31T16:08:07.023-07:00","lastPublishTime":"2020-07-31T16:08:07.023-07:00","metrics":{"__typename":"MessageMetrics","views":5617},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:381927/message:441902","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"89","rawBody":"The information provided here is very helpful!! I love Dropbox and am so glad to have it!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:441902_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1446033":{"__typename":"User","id":"user:1446033","uid":1446033,"login":"Samun","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-28T03:18:40.389-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1446033"},"ModerationData:moderation_data:523191":{"__typename":"ModerationData","id":"moderation_data:523191","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:523191":{"__typename":"ForumReplyMessage","uid":523191,"id":"message:523191","revisionNum":1,"author":{"__ref":"User:user:1446033"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"AcceptedSolutionMessage:message:377941"},"conversation":{"__ref":"Conversation:conversation:381927"},"subject":"Re: What happens to my files when I cancel my subscription?","moderationData":{"__ref":"ModerationData:moderation_data:523191"},"body":"
what means I can't change my files. Does it mean that I can't download them, or I just can't make a copy and make a shered link to them and etc?
what means I can't change my files. Does it mean that I can't download them, or I just can't make a copy and make a shered link to them and etc?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:523191_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:523234":{"__typename":"ModerationData","id":"moderation_data:523234","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:523234":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:523234","revisionNum":1,"uid":523234,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:523191"},"conversation":{"__ref":"Conversation:conversation:381927"},"subject":"Re: What happens to my files when I cancel my subscription?","moderationData":{"__ref":"ModerationData:moderation_data:523234"},"body":"Hey Samun, thanks for nudging us on this! \n \nIf you cancel a subscription and your account gets downgraded, there's a chance that you'll be over the available quota for the free account. \n \nThis means you won't be able to upload more files, or edit the ones you have. But you can still download them from our website or access them from a connected device. \n \nLet me know if you have any questions!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-05-28T06:23:01.879-07:00","lastPublishTime":"2021-05-28T06:23:01.879-07:00","metrics":{"__typename":"MessageMetrics","views":3372},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:381927/message:523234","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"621","rawBody":"Hey , thanks for nudging us on this! \n \nIf you cancel a subscription and your account gets downgraded, there's a chance that you'll be over the available quota for the free account. \n \nThis means you won't be able to upload more files, or edit the ones you have. 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Super User II
Dropbox Staff
Hey Samun, thanks for nudging us on this!
