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David Claman's avatar
David Claman
New member | Level 2
2 years ago

Upgraded the wrong account

Megan:   I upgraded recently, but upgraded the incorrect account. Can you or someone help me to switch my annual upgrade to the correct account?   If possible, a phone call would be super a...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
David Claman wrote:

I upgraded recently, but upgraded the incorrect account. Can you or someone help me to switch my annual upgrade to the correct account?

It's not possible to transfer a subscription to another account. You'll need to move your files to the upgraded account and use that one going forward. If needed, you can swap the email addresses on the accounts using a third email address. Follow the steps for a team member.

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