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Forum Discussion
Upgraded but account still says basic
Hi people I upgraded my account, been charged too, but my account still says basic any help?
Jay
Dropbox Staff
Dropbox StaffHi B4rnzz, thanks for bringing this to our attention.
Did you upgrade via the Dropbox site directly, or on the mobile app?
According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?
This will help me to assist further!
I did it through the app it took me to the App Store to confirm subscription then charged my bank account from the apple store
- Jay
Have you tried restoring your purchases using these steps?
