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Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi B4rnzz, thanks for bringing this to our attention.

 

Did you upgrade via the Dropbox site directly, or on the mobile app?

 

According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

 

This will help me to assist further!

  • B4rnzz's avatar
    B4rnzz
    Explorer | Level 3
    2 years ago
    I did it through the app it took me to the App Store to confirm subscription then charged my bank account from the apple store
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you tried restoring your purchases using these steps?

      • B4rnzz's avatar
        B4rnzz
        Explorer | Level 3
        2 years ago
        It comes up with an error message saying unable to restore purchases

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