You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PixiePassion's avatar
PixiePassion
Explorer | Level 4
4 years ago

Upgrade Not Working

Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating!...
Billing
Plans
upgrades
Sydmell's avatar
Sydmell
Explorer | Level 3
I’m not sure how to send a screen shot here but it reads “Upgrade Failed: an unknown error occurred. Please contact Dropbox support”
But the subscription is Active on my Apple billing.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Sydmell, just to clarify: have you tried restoring your purchase, using the steps mentioned here? 

  • Sydmell's avatar
    Sydmell
    Explorer | Level 3
    2 years ago
    I have, what’s the next best solution
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Sydmell, I'd need some account-specific info in order to look into this for you. Can I send you an email?

       

      Keep me posted!

      • Sydmell's avatar
        Sydmell
        Explorer | Level 3
        2 years ago

        Yes 

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