You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Upgrade account problems , website and google store
Hi, I'm having trouble upgrading my Dropbox plan. When I pay for it through the Google Store, the payment doesn't go through and I'm still on the Basic plan. When I try to do it through the website, ...
Jay
Dropbox Staff
Dropbox StaffHi hugog4, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info and explain the issue you're experiencing.
Keep me updated with any progress!
I followed the steps you gave me, but I don't see the option to talk to support. I was able to cancel my Google Pay subscription, but the page still won't let me pay and upgrade to the Dropbox Plus plan.
- Jay
Just for clarification, did you already have a Google Play subscription for Dropbox, since it sounded like you didn't have one in your original post?
yes i have a subscription through Apple, then I changed it to Google Pay due to a change in my mobile device. Then I changed my payment card on Dropbox and from there it started to have problems. I canceled my subscription because it did not recognize the payment through the Google Store, and when trying to do it through the web it does not let me pay it either.
