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Forum Discussion

_Pal1's avatar
_Pal1
New member | Level 2
4 years ago

Unknown dropbox charge

Hi, I have an unknown dropbox charge that appeared on via paypal.   I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the Cr...
Billing
Payments
JanS's avatar
JanS
Explorer | Level 4

I have an identical issue, which I just detected in the process of going through bank statements. I have been charged twice, in October 2021 and again in October 2022.

Thank you for your answer about the best way to proceed and have submitted a request on the support page.

 

I am hoping this matter will be resolved in a timely manner.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there JanS, sorry to hear about this.

 

You should be able to get in touch with our support team through this form. 

 

Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.

 

I hope this helps!

  • JanS's avatar
    JanS
    Explorer | Level 4
    2 years ago

    Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it. Just checking this is genuine before I try it again on Google Chrome.

     

    JanS

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      JanS wrote:

      Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it.

      Try it again, please. There was a problem with the link in Walter's reply (it was incomplete). I've corrected it.

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