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Forum Discussion
Unknown dropbox charge
Hi, I have an unknown dropbox charge that appeared on via paypal. I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the Cr...
Hello, I have been encountering a Drop Box problem for a few months, I have been taken from a Business offer that does not exist.
A few months ago, I took a business trial offer (with first month free) and then I started to be charged. So far, so good.
But when I wanted to cancel, I couldn't find my invoices or my Business offer anywhere, I was still on a free basic offer.
I couldn't find a solution to cancel so I deleted my account in July.
And here I am again debited from € 19.99 in August for a non-existent account. I can not find any solution to stop this, I had to create a new account to send you this message. Can someone help me please.
Megan
Dropbox Staff
Dropbox StaffHi justine13, I am sorry to hear about this, but I'm here to help.
Is there any change that you have two Dropbox accounts?
You can also check out our self-serve lookup tool. That'll help you identify where the charge is coming from.
Can you give this a go, and let me know of any updates?
Is there any change that you have two Dropbox accounts?
You can also check out our self-serve lookup tool. That'll help you identify where the charge is coming from.
Can you give this a go, and let me know of any updates?
