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Forum Discussion
Unable to redeem HP + Dropbox promotional offer.
I recently purchased a HP laptop and remember seeing that it came with 100GB of free Dropbox storage for a year (https://help.dropbox.com/storage-space/hp-promotion).
However I am now unable to redeem it, it's possible that I've had my laptop for over 12 months as I was saving it for when I needed it. Is there any way that you can help me claim this offer now?
- Megan
Dropbox Staff
Hey @comicsans, thanks for posting here today!
Let's jump right into this! Did you buy your device new or pre-owned?
Also, did Dropbox come preinstalled on the device or did you download it yourself?
Keep me posted, and we'll take it from there!
Hi Megan,
I bought the device new. It came with a Dropbox promotional application although this no longer seems to exist. I have since installed the regular version of Dropbox.
Thank you!
- Megan
Hey @comicsans, is it alright if I open a ticket for you, in this case?
I’d like to take a closer look into your Dropbox account, and see what may be happening.
Let me know!
