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mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi I paid, welcome to our Community! 

You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system? 

Keep me posted, and we'll take it from there.
I paid's avatar
I paid
Explorer | Level 3
3 years ago
15991609, however the email person marked it as solved, which it has not been
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.
    • isd's avatar
      isd
      Explorer | Level 3
      3 years ago

      thanks

      but I have sending them message for the last 3 weeks ... customer care is outstanding as I still don't have a proper answer.

      Regards

    • I paid's avatar
      I paid
      Explorer | Level 3
      3 years ago
      Oh, ok, yeah . I think his name was Jimmy from the report a bug emails mentioned that I may have paid for an account that was not mine? And verified my email I guess. Any idea on how long I have to deal with this system? My bill is coming due again on the 24th. I mean I can’t just keep on paying while this seemingly endless email/reply thing goes on. I will start looking for alternate storage options in the meantime and/or could possibly request a refund as this is very irritating. I have had/paid for this account for years, why is this happening NOW? How are you going to investigate, WHAT are you going to do?

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