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Forum Discussion
mpace01
3 years agoExplorer | Level 4
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
- 3 years ago
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Megan
Dropbox Staff
Hi I paid, welcome to our Community!
You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system?
Keep me posted, and we'll take it from there.
You mentioned that you received no replies when you contacted our Support. Can you send me your ticket number reference so I can locate it in our system?
Keep me posted, and we'll take it from there.
I paid
3 years agoExplorer | Level 3
15991609, however the email person marked it as solved, which it has not been
- Jay3 years agoDropbox StaffHi I paid, I can see that you've replied to the support agent regarding this matter. As it is with a specialist team, they'll be investigating this matter from there on.
- isd3 years agoExplorer | Level 3
thanks
but I have sending them message for the last 3 weeks ... customer care is outstanding as I still don't have a proper answer.
Regards
- I paid3 years agoExplorer | Level 3Oh, ok, yeah . I think his name was Jimmy from the report a bug emails mentioned that I may have paid for an account that was not mine? And verified my email I guess. Any idea on how long I have to deal with this system? My bill is coming due again on the 24th. I mean I can’t just keep on paying while this seemingly endless email/reply thing goes on. I will start looking for alternate storage options in the meantime and/or could possibly request a refund as this is very irritating. I have had/paid for this account for years, why is this happening NOW? How are you going to investigate, WHAT are you going to do?
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