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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Thanks Mark - no emails came unless they ended up in junk? I am hoping to get a refund on the charge and give them a new card to charge. I can't do that by just changing my cc online. Any ideas there?
Hannah
Dropbox Staff
Dropbox Staff- Email me at [removed per the Dropbox Community Guidelines]. Thank you 🙂
- Yes please. [removed per the Dropbox Community Guidelines]
- HannahNot a problem, I've just emailed you, so make sure to get back to me, when you can. 🙂
Greetings,
We are experiencing a similar issue.
An annual account was created by an employee 01/15/2020. That employee ended employment 06/30/2020. The renewal charge showed up on the credit card reconciliation for January 2021. We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.
There was another charge this past January (1/19/2022) for $119.88. Again, we would like a refund and our card removed from your system. Thank you!
- MeganHey there, mountsupport! Happy Wednesday!
I just sent you an email in order to see if we can do anything about it.
Feel free to reply back to me and we'll get to work on your case there.
Cheers.Yes same here, where is the contact I need!
I renewed it using my android phone and it has renewed wrong account and now I can not upgrade and keeps saying already upgraded, please help ??? I already paid and it won't let me pay again. What a confusion... ??? Email [removed per Community Guidelines]
- Nancy
Hi igeorgi777.
Can you let me know what you see exactly when trying to upgrade the correct Dropbox account? Do you receive any errors?
If yes, feel free to send me a screenshot.
Hi,
There is a bug on the change of CC info. Can you please fix it so that I can change our CC ?
Many thanks
- MeganHi isd, how are you today?
Can you give me some more info?
Do you get any errors on your end when trying to change your payment method? If so, let me know the error.
Keep me posted, and we'll take it from there.Hi Megan,
Thanks for replying.
I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.
Tried again this morning, still the same.
Hope you can help.
Many thanks
It was requested that the card be removed back in 2020 and 2021 and we were still charged in 2021 and 2022. We want our card removed and a refund.
I tried to reactivate my dropbox account on Saturday, but I was charged for both Dropbox & Esign.. I do NOT want the latter.
Please help as I'm being charged $299.88, on my Discover card ending in 4978.
I only want my original Dropbox storage. I've tried calling you help number but it too is not user friendly.
Frustrated.
Patti Zavorka
- Nancy
Hi Stop charging my account and mountsupport.
In case you have any ticket numbers from contacting our support, please send them to me so that I can check what happened.
Also, pkzwwnoka, welcome to our Community.
In general, phone support is only available to paid Business customers.
However, you can always open a ticket via our Support page, and send me your ticket number, so that I can assign your case to an agent.
Keep me updated!
We have tried multiple times to get our card out of your system. Our card was charged in 2021 and 2022. We initially made a request, to have our card removed and refunded, back in February 2021. We were still charge in 2021 and 2022. We have not yet had our card removed. There has been no indication that you all have honored that request.
Hi I am trying to get in contact with dropbox also! Still getting billed while I have a 'free' plan, Hannah?
