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RPEPPER123's avatar
RPEPPER123
New member | Level 2
18 days ago

Trying to cancel subscription and want to talk to a human.

Hi, I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box. I can't seem to find where to talk to an actual pe...
Billing
cancellations
Payments
Limor D's avatar
Limor D
New member | Level 2
17 days ago

I would call the credit card company and remove the payment.

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Hi,

\n

I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box.

\n

I can't seem to find where to talk to an actual person on the site apart from chat bots. There is no payment history on my billing so must be another account set up along time ago.

\n

Please help.

\n

Richard.

","kudosSumWeight":1,"postTime":"2025-04-06T04:44:20.543-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829233_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":51},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

\n

I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box.

\n

I can't seem to find where to talk to an actual person on the site apart from chat bots. There is no payment history on my billing so must be another account set up along time ago.

\n

Please help.

\n

Richard.

"},"Conversation:conversation:829233":{"__typename":"Conversation","id":"conversation:829233","solved":false,"topic":{"__ref":"ForumTopicMessage:message:829233"},"lastPostingActivityTime":"2025-04-07T14:37:48.512-07:00","lastPostTime":"2025-04-07T14:37:48.512-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:829233":{"__typename":"ModerationData","id":"moderation_data:829233","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:829233_2":{"__typename":"Revision","id":"revision:829233_2","lastEditTime":"2025-04-07T02:07:45.386-07:00"},"ForumReplyMessage:message:829443":{"__typename":"ForumReplyMessage","id":"message:829443","conversation":{"__ref":"Conversation:conversation:829233"},"author":{"__ref":"User:user:1872935"},"revisionNum":1,"uid":829443,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Trying to cancel subscription and want to talk to a human.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829443"},"parent":{"__ref":"ForumTopicMessage:message:829233"},"body":"

I would call the credit card company and remove the payment.

","body@stringLength":"67","rawBody":"

I would call the credit card company and remove the payment.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-07T14:37:48.512-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829443_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745402174553":{"__typename":"CachedAsset","id":"theme:customTheme1-1745402174553","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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