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RPEPPER123's avatar
RPEPPER123
New member | Level 2
18 days ago

Trying to cancel subscription and want to talk to a human.

Hi, I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box. I can't seem to find where to talk to an actual pe...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
18 days ago

You need to log a ticket via www.dropbox.com/support while not logged in - even to here. So, try and use an incognito window. 

However, if nothing shows up check payment isn't via an app store (GooglePlay or similar) as if it is you need to cancel there, 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Hi,

\n

I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box.

\n

I can't seem to find where to talk to an actual person on the site apart from chat bots. There is no payment history on my billing so must be another account set up along time ago.

\n

Please help.

\n

Richard.

","kudosSumWeight":1,"postTime":"2025-04-06T04:44:20.543-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829233_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":51},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

\n

I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box.

\n

I can't seem to find where to talk to an actual person on the site apart from chat bots. There is no payment history on my billing so must be another account set up along time ago.

\n

Please help.

\n

Richard.

"},"Conversation:conversation:829233":{"__typename":"Conversation","id":"conversation:829233","solved":false,"topic":{"__ref":"ForumTopicMessage:message:829233"},"lastPostingActivityTime":"2025-04-07T14:37:48.512-07:00","lastPostTime":"2025-04-07T14:37:48.512-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:829233":{"__typename":"ModerationData","id":"moderation_data:829233","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:829233_2":{"__typename":"Revision","id":"revision:829233_2","lastEditTime":"2025-04-07T02:07:45.386-07:00"},"ForumReplyMessage:message:829247":{"__typename":"ForumReplyMessage","id":"message:829247","conversation":{"__ref":"Conversation:conversation:829233"},"author":{"__ref":"User:user:1972"},"revisionNum":1,"uid":829247,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Trying to cancel subscription and want to talk to a human.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829247"},"parent":{"__ref":"ForumTopicMessage:message:829233"},"body":"

You need to log a ticket via www.dropbox.com/support while not logged in - even to here. So, try and use an incognito window. 

\n

However, if nothing shows up check payment isn't via an app store (GooglePlay or similar) as if it is you need to cancel there, 

","body@stringLength":"413","rawBody":"

You need to log a ticket via www.dropbox.com/support while not logged in - even to here. So, try and use an incognito window. 

\n

However, if nothing shows up check payment isn't via an app store (GooglePlay or similar) as if it is you need to cancel there, 

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-06T08:44:19.471-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829247_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745401150749":{"__typename":"CachedAsset","id":"theme:customTheme1-1745401150749","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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