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Forum Discussion

trent sengstock's avatar
trent sengstock
Explorer | Level 3
6 months ago

There's no option to update my payment method via the Billing page

I am unable to update my card, I have a new card and there is not button to change the card, I am in the billing section and can see the old card and from what i can research I should have an update ...
Billing
Payments
Web
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for that! From what I can see, you’re on the free Basic plan which can explain why you don’t see the option to update your payment details. 

     

    If you wish to have a paid subscription instead, you’ll need to select one of our plans here and you should be able to insert your payment method before completing the upgrade process.

trent sengstock's avatar
trent sengstock
Explorer | Level 3

Hi, please see attached 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for that! From what I can see, you’re on the free Basic plan which can explain why you don’t see the option to update your payment details. 

 

If you wish to have a paid subscription instead, you’ll need to select one of our plans here and you should be able to insert your payment method before completing the upgrade process.

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