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Forum Discussion

rockmlli's avatar
rockmlli
Explorer | Level 3
4 months ago

"There was an error completing payment" when attempting to upgrade account

I tried 2 credit/debit cards and 2 web browsers but it still does not work. Feel free to reach out me through my email for more information.
Billing
Payments
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upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi rockmlli, thanks for bringing this to our attention.

 

What is the exact error message you're getting when attempting to upgrade?

 

What location are you based in, and what currency are you using?

 

This will help me to assist further!

rockmlli's avatar
rockmlli
Explorer | Level 3
4 months ago
“There was an error completing payment” is the error message. Location is Evanston, IL, and the currency is USD.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Are you on a company-managed device? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    Could you try upgrading your plan from another location or network entirely?

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