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Forum Discussion
Surprise Charge for $199. on my Bank Account
What a surprise to see a charge on my account for $199. I don't see any email notices about it and see that the invoice was generated with a 0 day terms; it was charged the same day it was generated. Do I have any recourse for a refund, or a way to make it monthly instead? I have a different Dropbox account and only used this one to obtain files on behalf of a client.
Dropbox email out notifications of upcoming charges about 45 days in advance - I always get mine way way early. They also email out a few times so not just one.
What you are looking at on the website isnt the invoice its the receipt basically - it says you paid. Only business users on Enterprise can ask for invoices prior to paying.
You can try asking for a cancellation/refund, but, I'd not hold your breath. You are told its a reoccurring payment before you sign up.
https://help.dropbox.com/accounts-billing/payments-billing/refund
- Mark
Super User II
Dropbox email out notifications of upcoming charges about 45 days in advance - I always get mine way way early. They also email out a few times so not just one.
What you are looking at on the website isnt the invoice its the receipt basically - it says you paid. Only business users on Enterprise can ask for invoices prior to paying.
You can try asking for a cancellation/refund, but, I'd not hold your breath. You are told its a reoccurring payment before you sign up.
https://help.dropbox.com/accounts-billing/payments-billing/refund
Thanks for your input, Mark
