You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Laura52's avatar
Laura52
New member | Level 2
10 months ago

Is there anyway to speak to someone at Dropbox?!!! I have a billing issue, I'm being charged $16.95/month and I've only ever set up basic accounts.  When I enter my transaction I.D from my credit card statement to try to find the account that is being charged it gets me nowhere, says that my credit card number and/or expiry date are not valid.  I have not ever used any storage with any plan and I've been paying this for months!  I can't "cancel" the plan because all my accounts are basic and shouldn't be charged in the first place.   

Is there a way to submit a help ticket to support??? Other than a Chatbot?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!