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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Laura52's avatar
Laura52
New member | Level 2
11 months ago

Is there anyway to speak to someone at Dropbox?!!! I have a billing issue, I'm being charged $16.95/month and I've only ever set up basic accounts.  When I enter my transaction I.D from my credit card statement to try to find the account that is being charged it gets me nowhere, says that my credit card number and/or expiry date are not valid.  I have not ever used any storage with any plan and I've been paying this for months!  I can't "cancel" the plan because all my accounts are basic and shouldn't be charged in the first place.   

Is there a way to submit a help ticket to support??? Other than a Chatbot?

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