We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

ArchiJo's avatar
ArchiJo
New member | Level 2

This is just like what happened to me!

I have just realised that I have been charged £8.99 each month on my credit card - it shows up as Apple.com/bill - we don't have any Apple devices or subscriptions - I spoke to Apple and they confirmed (eventually) that it is for a Dropbox subscription. I only have Basic Dropbox, as does my husband and my son, so cannot see any reason for this charge. I was (eventually) able to stop future charges (hopefully). 

However £8.99 has been charged to my credit card every month since October 2019, and (while there is clearly a lesson in there for me to check my credit card bills more carefully) we clearly have not used this subscription, so now I want to find out how to get a refund. 

I would really appreciate any help on how to speak to an actual person at Dropbox. 

Thanks!

 

Laura52's avatar
Laura52
New member | Level 2
10 months ago

Same here, frustration at an all time high.  And cannot get anywhere online.  And no I do not want to chat with your BOT!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Laura52, sorry to hear about this.

     

    If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:

     

    https://www.dropbox.com/support/billing-issues 

     

    Do send us your ticket number, once you have it, so we can look it up on our end too.

     

    I hope this helps.

    • Simina1's avatar
      Simina1
      Helpful | Level 6
      9 months ago

      none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

    • Simina1's avatar
      Simina1
      Helpful | Level 6
      9 months ago

      I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!