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Forum Discussion

Patriot1's avatar
Patriot1
New member | Level 2
4 months ago

Subscription cancellation issue

I retired from my job more than 5 years ago.  My assistant sometimes billed corporate expenses to my personal credit card.  I cannot figure out how to remove my credit card from this corporate subscr...
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there @Patriot1 - sorry to hear you're having issues with this.

 

In this case, I'd recommend getting in contact with our support team directly through this form.

 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

 

If you just want to find out the email address that's associated with the charge in question, you can use our self-served look-up tool as well.

 

I hope this helps!

Patriot1's avatar
Patriot1
New member | Level 2
4 months ago

Appreciate the advice, but still having a problem.  Clicking on "this form" link above didn't send me to any form I could fill out.  I looked up the email associated with that account.  Its an outlook.com email that I don't - and to the best of my recollection never have - used.  The problem is I guess i have a free personal Dropbox account associated with my active gmail account.  When I log in and try to change my email to gmail it won't let me.....

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey @Patriot1, here's what you need to do, to contact support and receive assistance for this issue.

     

    1. Open a private browsing/incognito window and go to this page.
    2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
    3. Fill out the rest of the form.
    4. Click "submit".

    Let us know once you have your ticket number.

    • Patriot1's avatar
      Patriot1
      New member | Level 2
      4 months ago

      Here is my ticket ID #24162664  Created 08/23/24 

       

      Thank you for your help!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        No worries, @Patriot1!

         

        Thanks for the ticket number, I can see that someone from our team has already reached out to you, so hopefully this will be taken care of really soon!

         

        If you need anything else, let me know.

         

        Have a great weekend!

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