You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Subscription and Login Issue
For context, it is important to note that I apparently have two Drobox accounts. I personally forgot about this. I am trying to login to my second account (the one I forgot about), but I have no idea what email I used. I only have a select number of emails I use, and I tried to reset my passwords by entering all of my emails. None of them received the link from Dropbox. Meaning I can't actually login to an account.
That leads me to the real issue here. I'm being charged for an account I can't get into and don't use. I have no real way of talking to someone about this. I'm frustrated. I need to cancel this monthly billing ASAP. I want to remove my credit card information from your website. I hope you guys see this and get back to me quickly.
lostvisualmusic wrote:
I'm being charged for an account I can't get into and don't use. I have no real way of talking to someone about this.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Rich
Super User II
lostvisualmusic wrote:
I'm being charged for an account I can't get into and don't use. I have no real way of talking to someone about this.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I'll give that a try thanks.
