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Forum Discussion

Yonathan Mesfun's avatar
Yonathan Mesfun
Explorer | Level 3
6 months ago

"Something went wrong" error when trying to upgrade

For some reason every time i try to upgrade my plan an error message shows up which prevents me to upgrading my account plan. This is extremely annoying and disgraceful from dropbox because I have a ...
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Yonathan Mesfun.

 

Have you tried upgrading, while logged in from a different browser or a private browsing window?

 

Let me know how it goes when you try that!

Yonathan Mesfun's avatar
Yonathan Mesfun
Explorer | Level 3
6 months ago

Yes I have and it still does not work.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Yonathan Mesfun, let me jump in here too!

     

    Can we send you an email, in order for us to have a closer look, please? 

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