You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Severe Billing Question
Am being billed double for my Dropbox yearly fee. It is charged to my PayPal account. I cannot speak to a rep, only business customers apparently. Dropbox cannot find records of billing me twice but it is clear on my PayPal CC account. Paypal says they cannot do anything because they are getting legit charges from Dropbox. I have send screenshots of the cc statement to the CHAT session with the transaction IDs, but Dropbox still no help. Can anyone at Dropbox please help me speak to a human? Totally frustrated with Dropbox and I rely on it heavily. [personal information removed per the Community's Guidelines]
- Rich
Super User II
ae1m wrote:
Am being billed double for my Dropbox yearly fee. ... Can anyone at Dropbox please help me speak to a human?
There is no phone support unless you have a Business account. You need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I know, it’s bull**bleep**. I sent Dropbox support screenshots of my CC statement showing double billing and they will not act. CC says they were legit charges. Like I said, sent CC statement showing transaction ID’s and exact same billing address for correct and the incorrect posting. SO Dropbox says they didnt, CC company says they are legit charges so both close their cases and I am stuck having to pay 2X. Each pointing finger, cannot SPEAK to someone at Dropbox. Time to find another service and I am a heavy Dropbox user and rely heavily on the service.
This is a great tip - - thank you! However, the Billing Support form is 500 on submit each time, whether I'm signed in or not (incognito). The number provided in the PayPal transaction ("855-337-6726") appears to be DropBox saying they're no longer taking phone calls. Don't know if this is legit or not; Has anyone tried simply canceling from PayPal side?
