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Forum Discussion
Severe Billing Question
Am being billed double for my Dropbox yearly fee. It is charged to my PayPal account. I cannot speak to a rep, only business customers apparently. Dropbox cannot find records of billing me twice b...
Rich
Super User II
Super User II
ae1m wrote:
Am being billed double for my Dropbox yearly fee. ... Can anyone at Dropbox please help me speak to a human?
There is no phone support unless you have a Business account. You need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
This is a great tip - - thank you! However, the Billing Support form is 500 on submit each time, whether I'm signed in or not (incognito). The number provided in the PayPal transaction ("855-337-6726") appears to be DropBox saying they're no longer taking phone calls. Don't know if this is legit or not; Has anyone tried simply canceling from PayPal side?
- Nancy
Dropbox Staff
Hi bronius! Thanks for posting on this thread.
Can you let me know a bit more about your billing issue, so that I can try to guide you from there? Did you receive some unidentified charges from Dropbox via PayPal and you’d like to make sure you’re no longer billed?
Thanks for replying! My situation is not 100% like OP but closer to another responder on this thread:
* For 10+ years my PayPal has seen a $~100 transaction for DropBox
* But when I log in to DropBox > Account > Billing > Transactions/Invoices, I don't see any billing activity
* And I am shown as being on a Basic (ie, free tier) account as far as I can tell
I did go ahead and cancel the recurring subscription in PayPal, but I would like to know exactly what DropBox account I've been funding all these years, whether the money has just vanished or was scam, or if maybe I did once upon time have to go Pro but subsquently dropped below threshold or ...? My latest PayPal transaction Id is [removed]
Thanks!
-Bronius
Just wanted to join in the party. In the same boat as everyone else. Was reviewing my cc statement and discovered I had double charges for the past 2 years + . Like everyone else I reluctantly went through the chat 'customer support'. Send CC statements and basically ran into a brick wall. They closed my claim after telling me there were no double charges on their end despite having the credit card receipts. I was incensed. I opened the claim back up and it turned out on a second look I had 2 accounts under different email addresses. Not sure how this happened. Possibly I changed the email address on my account and inadvertently added an account. Not that Dropbox is going to try and help me discover what happened. Same name, same credit card and yet no heads up from Dropbox when that transaction was occurring. They offered to cancel the second account and generously granted an "extraordinary" refund of 5 months ( approx $60) for a double billing fiasco that lasted over 2 years (at least $200). How is this fair? The lack of a customer support phone number is beyond annoying.
