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Forum Discussion
Unable to update payment information
I am on an annual subscription to dropbox. My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date. D...
It's January and they still haven't fixed it, nor will they reply to my email about the problem. Luckily, I stumbled across this post and decided to pay with Paypal, and it took the payment right away. I was also about to change storage providers, because I don't believe in having to chase a company to take my money. Need something with at least a basic level of support.
I have the exact same problem. This is insane. It's as though Dropbox is begging me to move my storage to another provider.
- Jane
Dropbox Staff
Hey
That's not right, we don't want you to go! Let's see what we can do to have this sorted.
As a first step, could you try accessing your Account page through an incognito browsing window and see if the payment gets through from there?
If this persists, please let me know in your reply!
Nearly two and a half years later, this problem is STILL going on... It is deeply disturbing to me that this comapny remains at war with customers who are trying to give it money. I am actively looking to take our business elsewhere, because this level of incompetence is unacceptable, and a sign that we should not be trusting our data with these people. Sorry not sorry.
- Jane
