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Forum Discussion

mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Stop charging my account  and mountsupport. 

 

In case you have any ticket numbers from contacting our support, please send them to me so that I can check what happened. 

 

Also, pkzwwnoka, welcome to our Community. 

 

In general, phone support is only available to paid Business customers. 

 

However, you can always open a ticket via our Support page, and send me your ticket number, so that I can assign your case to an agent. 

 

Keep me updated!

mountsupport's avatar
mountsupport
Explorer | Level 3
3 years ago

We have tried multiple times to get our card out of your system.  Our card was charged in 2021 and 2022.  We initially made a request, to have our card removed and refunded, back in February 2021.  We were still charge in 2021 and 2022.  We have not yet had our card removed.  There has been no indication that you all have honored that request.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi mountsupport, do you have the ticket ID from when you contacted the support team in order to look into this matter further?

    • mountsupport's avatar
      mountsupport
      Explorer | Level 3
      3 years ago
      Our issue has been resolved by Dropbox! Thank you all for your help!

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