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Forum Discussion
"There was an error completing payment" when trying to upgrade to Plus
I am not able to buy the dropbox plus subscription, I fill out my upi details and click on purchase and get an error in a red box stating that "there was an error completing payment", how do i get th...
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, Samaahith.
Can you try upgrading through a different browser or a private browsing window, to see if there's any difference?
Let me know how it goes.
Hi Hannah , I tried incognito mode and even changed browser to safari from chrome to try this as suggested, but the issue still remains.
- Hannah
I see, thanks trying, Samaahith.
In this case, I would suggest opening a support request with our support team, for a faster resolution.
You can do so, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know once you have your ticket number!
could you provide me a link to this form, im not able to find this section in the support page,
I was also in conversation with your sales team, who guided me to raise the issue in the "submit a request" section of the billing and subscription issues part of support, but its not letting me do so as it says "this support option is not available with your plan"- Hannah
You'd need to use a browser that's not signed into your account, or a private browsing/incognito window to find these steps; can you double-check and let me know if you're still having an issue?
