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Forum Discussion

Erikbiller's avatar
Erikbiller
New member | Level 2
2 years ago

Subscription under different Dropbox account

I payed to upgrade my storage space on the wrong account and now I try to activate it on the correct account and all I get is error codes and I can’t even pay for it on the new account. I want to can...
cancellations
Error Messages
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Erikbiller! Thanks for posting this here.

 

Can you send me a screenshot of the error you’re receiving, when trying to upgrade the correct Dropbox account?

 

Also, I’d like you to clarify if you used your iTunes/Google Play account or www.dropbox.com to upgrade the other one. 

 

I’ll be able to help you further this way.

Erikbiller's avatar
Erikbiller
New member | Level 2
2 years ago

I payed with apple iTunes. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, Erik! 

     

    It looks like you’ll need to cancel your old plan first to upgrade your second Dropbox account via the iTunes platform. 

     

    Do you remember if you payed for a monthly or annual plan? 

     

    Also, did you follow these steps to cancel your subscription?

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