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Forum Discussion

Adriana9's avatar
Adriana9
Explorer | Level 3
2 years ago

No subcription plan but Dropbox charged money

Hi, Last November 2023, I deleted my Dropbox account, without knowing that does not cancel the plan subscription.  Today, December 12, I got a charge from Dropbox, from December. When I went to my a...
Billing
cancellations
downgrade
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I will respond back to you as soon as possible, keep in mind that we have a 24-hour-window between replies Adriana9.

 

Thank you! 

Adriana9's avatar
Adriana9
Explorer | Level 3
2 years ago

Hi Megan, 

I sent you a new ticket number via email

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the heads up Adriana9! 

     

    Would you mind replying back to the already open, existing ticket that we have? 

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