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Forum Discussion

GG34's avatar
GG34
New member | Level 2
2 months ago

I need to cancel a subscription I can't access as I'm being asked for a code I can't get.

Hi there,   I have 2 dropbox accounts. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotte...
Account Access
cancellations
GG34's avatar
GG34
New member | Level 2

I have seen similar posts in the Community forums. Is there a way to get the 2-step authentication emails sent to my current email attached to this dropbox account instead and simply log in from there and cancel it?

 

Thanks again.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

The only way to get the issue resolved is, as Rich said, via Support.

 

They will probably just cancel payments for you instead of giving access to the account. 

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